In this section11 articles
Refunds
Paid web plans have a 30-day money-back guarantee from the first charge. App Store and Google Play purchases are refunded by Apple and Google.
Checked on Oct 1, 2026
Not happy in the first 30 days of a paid plan? We refund you. The 30 days start on your first charge.
A plan you bought on the web
- Email [email protected] within 30 days of your first charge.
- Send it from the email of your Music24 account, or name that email in the message.
- Within those 30 days you get a full refund.
For a later renewal charge, email us too. We review each request. The full terms are on the refund policy page.
What a refund does to your plan
- A full refund ends the plan at once and cancels the subscription, so nothing more is charged. Your account moves to Free, and your published pages stay live.
- A partial refund, for example a credit for a problem, keeps your plan running.
A plan you bought in the app
- iPhone: Apple handles refunds for App Store purchases. Ask for one at reportaproblem.apple.com.
- Android: Google handles refunds for Google Play purchases. Follow Google Play's refund steps.
We cannot refund a store purchase ourselves. When Apple or Google refunds it, the plan ends and your account moves to Free.
Questions
Does Music24 offer refunds?
Yes. Paid web plans have a 30-day money-back guarantee from the first charge. Email [email protected] within those 30 days.
Do I need a refund for the free trial?
No. The trial needs no card and nothing is charged, during it or after it.
Should I cancel before I ask for a refund?
For a web plan you do not need to: a full refund cancels the subscription. For an App Store or Google Play plan, cancel it in the store, because only the store can stop it.