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Terms of Service

Last updated October 1, 2026Hernas OÜ, Tallinn, Estonia

01About these Terms

These Terms of Service (the “Terms”) are an agreement between you and Hernas OÜ, registry code 14157586, Kentmanni 4, 10116 Tallinn, Estonia (“Music24”, “we”, “us”). They apply to music24.com, the Music24 web app, the Music24 iPhone and Android apps, the Music24 API and MCP server, and the SmartLink and pre-save pages we host (together, the “Service”).

By creating an account or using the Service you accept these Terms. If you use Music24 for a company, a label or a client, you accept them for that organisation and confirm that you may do so.

Our Privacy Policy explains how we handle personal data, and our Refund Policy explains refunds. Both are part of these Terms.

02Who can use Music24

You must be at least 16 years old to use Music24. You must give us a working email address that you control, and keep your sign-in secure. You are responsible for what happens in your account.

03The Service

Music24 is a music marketing and analytics platform. It lets you build SmartLink and pre-save pages, follow artists, tracks and playlists, read analytics, reports and alerts, connect artist portals, plan and publish social posts with Promote, work in teams, and use the API and MCP server.

Our analytics come from public data on streaming services and from the accounts you connect. They are estimates. Services we read from can change or stop their data at any time, so we cannot promise that every number is complete, correct or up to date. AI features (such as AI insights and caption suggestions) produce text automatically and can be wrong. Check important figures and texts before you rely on them.

We improve the Service all the time. We may add, change or remove features. If we remove a paid feature that is central to your plan, we will tell you in advance, and you may cancel.

04Plans, trial and billing

4.1Plans

Music24 has a Free plan and paid plans (Artist, Pro, Manager and Label). The pricing page shows what each plan includes and costs. Prices are shown before you buy. Taxes may apply depending on where you live.

4.2Free trial

Every new account gets a 7-day trial of the Pro plan, with 15 video credits. The images and videos that the trial makes are previews with a watermark. You do not need a payment method, and we charge nothing during or after the trial. When the trial ends, your account moves to the Free plan unless you buy a paid plan. Each person can get one trial.

4.3Paying on the web

On the web you pay through Stripe, monthly or yearly. A subscription renews automatically at the end of each period and is charged to your payment method until you cancel it. In a team, only the workspace owner can buy or change the plan.

  • Upgrades start at once. We charge you at once for the new plan, with a credit for the unused time of your current plan.
  • Downgrades, and switches from yearly to monthly billing, start at the end of your current billing period.
  • Cancellation: you can cancel at any time in Settings > Subscription. Your plan stays active until the end of the period you paid for, and does not renew. We do not refund the remaining time, except as described in the Refund Policy.
  • Failed payments: if a renewal payment fails, Stripe tries again. If it still fails, your paid plan ends and your account moves to the Free plan.

4.4Paying in the apps

If you buy a plan in the iPhone or Android app, Apple (App Store) or Google (Google Play) bills you under their own terms. You manage, change and cancel that subscription in your Apple account or in Google Play, not in Music24. Refunds for these purchases come from Apple or Google. While a store subscription is active, you cannot buy a second plan for the same workspace on the web.

4.5Your right of withdrawal

If you are a consumer in the European Union, you may have a 14-day right to withdraw from a paid plan that you buy on the web. Because the plan starts at once when you buy it, you ask us to start the Service before the withdrawal period ends. Our 30-day money-back guarantee in the Refund Policy covers your first charge in full, so a request within that time gets a full refund.

05Your content and connected accounts

You keep all rights to the content you add to Music24: texts, images, audio, video, links and pages. You give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, display and publish that content only as needed to run the Service for you. For example, we show your SmartLink pages to the public, and we publish the posts you schedule to the channels you choose. The licence ends when you delete the content or your account, except for copies that are already public on other platforms through your own action.

You confirm that:

  • you have the rights to the content you upload and publish, including music and artwork;
  • you may connect each account you connect (Spotify for Artists, Deezer for Creators, YouTube, Facebook, Instagram, TikTok and others), and you follow that service's own terms;
  • you collect fan data on your pages lawfully, and you contact fans only as they agreed. For fan data you are the controller and we process it for you, as our Privacy Policy explains.

Published SmartLink and pre-save pages are public. Anyone with the link can see them.

06Acceptable use

You must not:

  • break the law or the rights of others, including copyright and privacy rights;
  • publish content that is illegal, misleading, hateful, harassing, violent or sexually explicit, or that impersonates another person or artist;
  • use SmartLinks or Promote for spam, phishing, malware or deceptive redirects;
  • try to get around plan limits, rate limits or security, or access accounts or data that are not yours;
  • copy, scrape or harvest the Service or its data by automated means other than the API, or overload our systems;
  • reverse engineer the Service, except where the law allows it;
  • resell or sublicense access to the Service without our written consent.

07API and MCP server

The Label plan includes the Music24 API and the MCP server for AI clients. The API documentation describes them. When you use them:

  • Keep your personal API tokens secret. Anyone with a token can act as you in the workspace where you made it. Revoke a token in Settings > API as soon as you think it leaked.
  • Access that you approve for an AI client (OAuth) can only read data. You can remove it in Settings > API > Connected apps.
  • Stay within the rate limits and plan limits. Today each user can make 30 requests per minute to each API endpoint and to each MCP tool.
  • You may use the data in your own work, including reports and tools for your artists and clients. You must not resell or publish the data as a data set or a data feed, or use it to build a product that competes with Music24.

We may change the API, suspend a token, or limit access if use puts the Service or other users at risk or breaks these Terms.

08Our rights

The Service, its software, design, data compilations and brand belong to us or our licensors. These Terms give you only the right to use the Service as described here. If you send us feedback, we may use it freely.

09Third-party services

Music24 works with services we do not control, such as streaming services, artist portals, social networks, Apple, Google and Stripe. Their terms apply to your use of them. We are not responsible for their availability or for what they do. If a service changes or ends its access, a feature that depends on it may change or stop. YouTube features use YouTube API Services, and by using them you agree to the YouTube Terms of Service.

10Ending your account

You can delete your account at any time in Settings > Account, or as the Delete your account help article describes. Deletion is final. It cancels a web subscription at once, with no refund for the unused days, and deletes your data as our Privacy Policy describes. Cancel an App Store or Google Play subscription in the store first, because we cannot do it for you.

We may suspend or close an account that seriously or repeatedly breaks these Terms, puts other users or the Service at risk, or where the law requires it. Unless the law or a risk prevents it, we will tell you first and give you a chance to fix the problem. If we close a paid account without a breach by you, we refund the unused part of your payment.

11Warranties

We provide the Service with reasonable care and skill. We do not promise that it will always be available, free of errors, or that its data will be complete. Nothing in these Terms limits the rights you have as a consumer under mandatory law.

12Liability

We are fully liable for damage caused intentionally or through gross negligence, for death or personal injury, and wherever the law does not allow a limit.

Otherwise, and to the extent the law allows, we are not liable for indirect or consequential loss, lost profits, lost revenue or lost data, and our total liability for all claims about the Service is limited to the amount you paid us in the 12 months before the claim arose.

If you use Music24 for business, you will compensate us for claims by third parties caused by your content or by your breach of these Terms.

13Changes to these Terms

We may change these Terms when the Service or the law changes. The date at the top shows the latest version. If a change is significant, we will tell you by email or in the Service at least 30 days before it takes effect. If you do not agree, you can cancel and delete your account before then.

14Law and disputes

These Terms are governed by the laws of Estonia, without regard to conflict-of-law rules. The UN Convention on Contracts for the International Sale of Goods does not apply.

If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you may bring a claim in the courts of that country. You may also turn to the Estonian Consumer Disputes Committee (Tarbijavaidluste komisjon, www.ttja.ee). If you use Music24 for business, the Harju County Court in Tallinn, Estonia, has exclusive jurisdiction.

Please contact us first. Most problems are solved fastest by email to [email protected]. We answer complaints within 14 days.

15Other terms

If a part of these Terms is invalid, the rest stays in force. If we do not enforce a right at once, we do not waive it. You may not transfer your rights under these Terms without our consent. We may transfer them to a company that takes over the Service, and this will not reduce your rights. We are not responsible for delays caused by events outside our reasonable control.

16Contact

Hernas OÜ
Kentmanni 4
10116 Tallinn
Estonia

Support: [email protected]
Privacy: [email protected]
Refunds: [email protected]