Plans and billing
In this section11 articles

A payment failed

Update your card in Settings → Subscription → Manage Subscription. For a store plan, fix the payment method in the App Store or Google Play.

Checked on Oct 1, 2026

A renewal can fail when a card expires, runs out of funds or needs your bank's approval. Fix the payment method, and the plan keeps running.

A plan you bought on the web

  1. Open Settings → Subscription at music24.com/app. You must be the workspace owner.
  2. Choose Manage Subscription. The Stripe billing page opens.
  3. Add a new card or update the old one, and pay the open invoice if Stripe offers it.

While Stripe tries the renewal again, your plan keeps working. If the payment still fails in the end, the subscription ends and your account moves to Free. Your published pages stay live.

If the first payment of a new plan fails, the plan does not start. Your account stays where it was. Choose the plan again with a card that works.

A plan you bought in the app

Apple and Google take the payment, so fix the payment method in your Apple ID or Google Play settings. The store may give you a grace period. If it ends before a payment goes through, the plan ends and your account moves to Free. See Buy and manage a plan in the apps.

Still stuck?

Email [email protected] with the email of your account and, if you have one, the receipt or invoice number.

Questions

Do I lose my data when a payment fails?

No. If the plan ends, your account moves to Free and nothing is deleted. Pay again and the paid limits come back.

How do I change the card for my Music24 plan?

Open Settings → Subscription → Manage Subscription on the web and update the card on the Stripe billing page.

Related articles

Plans and billingInvoices and receiptsStripe emails a receipt for every web charge. Find your invoices in Settings → Subscription → Manage Subscription.Plans and billingWhat changes when the trial ends or you downgradeThe limits of the lower plan apply at once. Your published pages stay live and nothing is deleted.Plans and billingBuy and manage a plan in the appsBuy Artist, Manager or Label in the iPhone or Android app through the App Store or Google Play, and manage it in the store.Troubleshooting and supportMy plan or payment looks wrongFix a plan that does not show, a checkout error, a failed payment or a plan bought in the other store.Troubleshooting and supportContact supportEmail [email protected]. Here is how to reach us from each app and what to put in the message.

Still stuck?

Write to us. Send the email address of your Music24 account with your question.

Email [email protected]