This Refund Policy explains how refunds work for Music24 plans. It is part of our Terms of Service. Music24 is run by Hernas OÜ, Kentmanni 4, 10116 Tallinn, Estonia.
Free plan and free trial
Every new Music24 account gets 7 days of the Pro plan, then moves to the Free plan. No payment method is needed, and nothing is charged during the trial or after it.
Plans bought on the web (Stripe)
Paid plans come with a 30-day money-back guarantee from your first charge. Email us within those 30 days and we refund that charge in full. For later renewal charges, contact us and we will review the request.
When we refund a payment in full, the plan it paid for ends at once, the subscription is cancelled so nothing more is charged, and your workspace moves to the Free plan.
You can cancel at any time in Settings > Subscription to stop the next renewal. Your plan stays active until the end of the period you paid for. Cancelling does not refund the current period by itself; to ask for a refund, email us as described below.
Deleting your account cancels a web plan at once, with no refund for the unused days. If you want a refund, ask for it before you delete your account.
Plans bought in the iPhone app (App Store)
Apple handles payments and refunds for purchases in the App Store. We cannot refund them. Request a refund from Apple:
Request a refund for apps or content that you bought from Apple
Plans bought in the Android app (Google Play)
Google handles payments and refunds for purchases in Google Play. We cannot refund them. Request a refund from Google Play:
Learn about refunds on Google Play
Your legal rights
This policy does not limit the rights you have as a consumer under the law, such as the right of withdrawal described in our Terms of Service.
Contact us
To request a refund for a web purchase, email us from the address of your Music24 account and tell us the date of the charge:
- By email: [email protected]
For anything else, email [email protected].