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Sign in with Apple or Google does not work

What to do when Apple or Google sign-in fails, and why you can end up with a second Music24 account.

Checked on Oct 1, 2026

Under or continue with on the sign-in screen you find Apple and Google. If one of them fails, the email code still works for the same address.

If the sign-in does not finish

In the browser, Apple and Google open in a pop-up window. Allow pop-ups for music24.com and click the button again.
Finish the sign-in in one go. A sign-in left open for more than 10 minutes expires, and you need to start again.
If you closed the window or pressed cancel, nothing changed. Click the button again.
In the iPhone and Android apps a failed sign-in says That sign-in did not go through. Try again, or use your email.

If it keeps failing, enter your email address instead and use the code we send. See I did not get my sign-in code.

Which account you reach

Music24 matches the email address that Apple or Google gives us. If an account with that address exists, you reach it, with all its artists, pages and plan. If none exists, we create a new account.

If you chose Hide My Email when you signed in with Apple, Apple gives us a relay address, not your real one. That relay address belongs to a separate Music24 account. To reach the account you already have, sign in with the email code for your real address.

If you stop using Sign in with Apple

When you remove Music24 from Sign in with Apple in your Apple ID settings, Apple tells us and we delete the Apple link. Your Music24 account and its data stay. From then on, sign in with the email code.

Questions

Why do I have two Music24 accounts?

You signed in once with an address that differs from your usual one, often an Apple Hide My Email relay address. Each address is its own account. Sign in with the email code for the address that holds your artists.

Can I use Apple or Google and the email code for one account?

Yes, when Apple or Google gives us the same email address as your account.

Getting startedCreate an account and sign inSign in with your email, Google or Apple. The first sign-in creates your account and starts the free trial.Troubleshooting and supportI did not get my sign-in codeFind a missing sign-in code, and what to do when Music24 refuses the code or says there were too many attempts.Troubleshooting and supportContact supportEmail [email protected]. Here is how to reach us from each app and what to put in the message.